Free local shipping (no min. spend) / free international shipping for orders above $80

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We process orders quickly, so we’ll do our very best to help you with any changes in your order as long as the order has not been picked up by the courier company. Send us a email as soon as possible at sales.sg@z-zoom.co.uk. You can also give us a ring at (65) 6493 7132 between 10:00am and 6:00pm (GMT +8).

These changes can only be made if:

1) The items are listed as available on the website.

2) You have given us incorrect delivery/contact details.

We do our best to pack your orders as soon as we get them to ensure that it is processed and delivered promptly. This means that we will be unable to amend or cancel any orders after confirmation.

Just drop us a message on Facebook/send us an email at sales.sg@z-zoom.co.uk . Please state your name and order number in the subject header so that we are able get back to you as soon as possible!

Shipping

You should receive a confirmation that your order has been shipped out the tracking details. You can track the status of your parcel on:

Http://www.easyship.com

If you are unable to track your order, please email us at sales.sg@z-zoom.co.uk with your order number.

Status 'fulfilled' simply means your order has been packed by our warehouse team and it's currently on the way to you.

You will receive a shipping confirmation shortly after detailing your tracking information.

If your order has remained unfulfilled for more than 2 business days, please contact us with your order number and a member of the support team will get right on it.

Order Processing

Upon order confirmation, please allow 24 hours for processing (Excluding weekends and holidays) before your order ships. All orders are processed during regular business hours, Monday - Friday 9.30 am SGT to 4.00 pm SGT each day.

Singapore & Malaysia (Local) Shipping

"Free local shipping" is offered on orders with subtotals (before discounts are applied) that are $30 SGD or more (unless specified differently as part of a limited time promotional offer)

Local Shipping: 2 - 3 business days (Singapore), 5 business days (Malaysia)

Orders under $30 SGD: Flat rate of $4 SGD

Tracking: Details of your shipment will be sent to you upon dispatch

Australia, Hong Kong, Indonesia, Thailand, Philippines:

"Free Express International Shipping" is offered on orders with subtotals (before discounts are applied) that are $80 SGD or more (unless specified differently as part of a limited time promotional offer)

*International orders, can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country.

Shipping Time: 5 - 7 Business days

Orders over $80 SGD: Free

Tracking: Details of your shipment will be sent to you upon dispatch

Singapore & Malaysia (Local) Shipping

Local Shipping: 3 - 4 business days (Singapore), 5 business days (Malaysia)

Australia, Hong Kong, Indonesia, Thailand, Philippines:

Shipping Time: 7 - 9 Business days

We ship from our sunny island, Singapore! We will process and dispatch your orders within 1- 4 business days.

Returns & Exchanges

Refunds – Available on unworn items within 14 days from date of shipment.

Exchanges - Available on unworn items within 30 days from date of shipment.

To start a Return / Exchange, please email us at sales.sg@z-zoom.co.uk with the following:

Email address used to place the order

Order Number (if available)

Model of items desired for return or exchange

*Items to be in original condition, with tags still attached.

Sale Items or items bought during promotional periods and/or using discount codes are strictly not eligible for return, refund or exchange.

All returns/exchanges must be shipped via registered mail or any mail with tracking to our office address. Z-ZOOM will strictly not be responsible for any lost or misplaced mails.

If we have made a mistake with the delivery of your order (wrong address written, wrong item shipped etc.), we will be committed to rectify the problem.

However, if it was a mistake on your end (provided us with the wrong delivery details etc.), a redelivery fee of SGD$5 will be administered if you do not inform us of your incorrect delivery details within 12 hours of your order.

Please drop us an email at sales.sg@z-zoom.co.uk to inform us of your Return/Exchange.

You may return/exchange your items via dropping the items off at our office or mailing it back to us.

Drop-off: You can drop off your parcel at our office:

Address:

34 Arab Street

#02-02 Singapore 199733

Our office operates from 10:30am-5pm on weekdays and we are closed on all weekends and public holidays.

Mail: Alternatively, you can mail your parcel to our office:

Address:

34 Arab Street

#02-02 Singapore 199733

All returns/exchanges must be shipped via registered mail or any mail with tracking to our office address. Z-ZOOM will strictly not be responsible for any lost or misplaced mails.

Once your package is received, we will be send you an email confirmation. Returns are processed within 2 - 3 working days of being received and will be sent out within 2 - 3 business days.

Once your package is received, we will be send you an email confirmation. Returns are processed within 2 business days of being received and will be sent out within 3 business days.

Processing upon receiving your parcel: 2 - 4 Business Days

Packing and sent back to you: 1-2 Business Days

Total time: 3-6 Business Days

Get in touch! We apologise for the inconvenience caused!

Please email us at sales.sg@z-zoom.co.uk with the following details:

Email address used to place the order

Name

Order Number (if available)

Photographic evidence of the defect

A description of the defect/incorrect order

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

We'd love to hear your suggestions on how we could work together & of course, mutually benefit from a collaboration!

Send an email over to our Regional Manager, Leonard (leonard@z-zoom.co.uk), and he will be in touch if you have been shortlisted.

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